[2.4.2009] - NTCB Warranty Policy

NTCB has had an issue with clients returning boards due to defects and defective materials. After our investigation into this matter, we have come to realize that this problem often originates from the client.

NTCB receives orders and processes them immediately as per client wishes. However, after demanding this boards in a timely fashion, clients often mishandle our shipments and store them away at facilities for months at a time. When the packaging is removed, the boards will be susceptible thermal defects due to the hygroscopic nature of the board material can cause thermal defects such as de-lamination, post separation and many other flaws. Humidity, dust, heat and light can also cause damage over time. NTCB cannot afford to have such issues occur and cannot be liable for improper storage or use long after NTCB has shipped the boards.

NTCB is enacting an official warranty policy for our products limited to six months. If the product is deemed defective within the timeframe, we will have to be notified and given a chance to replace or fix any errors. NTCB will only offer credit for the rejected boards.

We will gladly rework or replace boards that have been deemed insufficient by a client’s Quality Control department. We will require thorough documentation about the problem such as when it was detected, by whom, and location on the board. This documentation should also include the date the boards were received by the client.

NTCB kindly asks clients to abide by our warranty policy as of 2/4/2009. All orders placed before 9/4/2008 cannot be replaced or returned for credit. Orders after 2/4/2008 will have six months to report any flaws or defects.

[1.5.2009] - Order Tracking System

Within a few months, NTCB will release a tracking system for orders placed by our clients. This way, customers can track the progress of their order from raw materials all the way to finished product and quality control.

Tracking system will include:

1. Start Date/Target Date
2. Priority Status of the order
3. Order Queue
4. Order Notes at each stage of manufacturing process
5. Notification to customer when order is complete

[1.5.2009] - NTCB Needs Sales Representative *URGENT*

NTCB is in need for more sales to survive in this recessive economy. Below are the requirements for a new sales representative:

College Degree
BA in Marketing/Sales, Finance, Management or BS in Electrical/Electronics Engineering or equivalent

Experience
Entry-Level to 5 years experience in sales, marketing, business, communication, electronics

Skills
Good communication skills, working knowledge of the PCB process & industry, thorough experience with all MS Office applications, Punctuality, Ability to meet sales targets.

Job Description
Rep will have to make calls to various clients to sustain old relationships as well as incubate new relations. This includes doing anything it takes to win an order from a client such as by competitive pricing, promotional offers, and any other creative mechanism the representative can come up with. More creativity will lead to more success and subsequently more rewards for the sales rep. This will be a fun environment with many opportunities to flourish as a strong sales and marketing representative.

Salary/Pay
We will provide a few options to our potential employees. One option will consist of salary pay of at least $45,000. The second option is a lower base pay, however it includes commission. We can discuss these further after submitting your resume.

Please submit your resume to paulo@ntcb.com or rajan716@gmail.com, and we will contact you as soon as possible.

[11.20.2008] - AS 9100 In Progress

NTCB has begun working on upgrading its quality operating system from ISO9001/2000 to AS9100. We started the AS9100 implementation in September and plan to be completed and certified to AS9100 by April 2009.